We are excited to invite you to our upcoming event, Digital CX Evolution, and we believe it’s going to be an extraordinary experience! This event promises to be a valuable opportunity for networking, learning, and growth.

We have gathered an impressive line-up of thought leaders and experts in the area of Unified Communications/CPaaS and Customer Experience who will share their insights and knowledge about a new era of customer interactions across all channels.

Agenda Overview

9:15 – Arrival & Breakfast

Begin the day with a light breakfast and complete your event registration.

10:00 – Opening Remarks

Naomi Mulchrone

A warm welcome followed by an overview of what to expect from the event.

10:10 – Revolutionizing Engagement through Digital Channels

David Creasey-Benjamin

Explore how digital advancements are changing the landscape of customer engagement.

10:45 – Enhancing Customer Experience through CPaaS

Jeremy Dexter / Kenny Bloxham

Discover the transformative potential of CPaaS in shaping customer experiences.

11:20 – Refreshment Break

Enjoy a coffee break and network with fellow attendees.

11:45 – Envisioning the Future of CX: Generative AI & Digital Channels

Brian McCormick

Dive into the transformative impact of AI and digital channels in the evolving contact centre landscape.

12:20 – Interactive Panel Discussion & Q&A

Engage with our experts and get answers to your burning questions.

12:50 – Closing Remarks

Peter Carroll, CEO, PlanNet21 Communications

A note of thanks and reflection on the day’s insights.

13:00 – Networking Lunch

Continue the conversation over a delicious lunch.