PlanNet21 is the foremost Irish UC specialist.
PlanNet21 have been industry leaders in Unified Communications/ Collaboration for over a decade. Our dedicated contact-center development team has been delivering large-scale contact-center projects across all major industries and Government Bodies.
We are a Cisco Master Collaboration Partner and regularly work on projects across the globe delivering work class results.
When a Contact Centre is
experiencing a high volume of calls,
PlanNet21 can provide call back
applications that allow callers to
hang up while keeping their place in
the queue. The system will then call
the customer back when their call
reaches the top of the queue.
Ensuring you have the correct staff
levels to meet customer demands is
often a challenge. Our workforce
management applications will help
your business schedule staff based on
historical data from your contact
centre. Our reporting experts can
provide bespoke data feeds for WFM