Support Cisco CCNA Engineer in Dublin

This is a permanent position based at our City West, Dublin HQ. You will be working on a busy support with cross spectrum of support issues. This role will ramp up to a potential onsite role with one of our key clients.

Key Responsibilities:

  • Providing support to PlanNet21 enterprise customers (government bodies, multinationals, etc), by supporting, monitoring, maintaining and troubleshooting systems and networks via phone and online.
  • Work on any ad hoc tasks/projects assigned and ensure timelines are met.
  • Willingness to learn new technologies and adapt to the needs of the organisation.
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Remote access solution implementation and support: VPN.
  • Work with vendors for the issues observed / reported.


  • CCNA qualified
  • Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone, chat and email
  • Good problem-solving skills.
  • Demonstrated self – starter who is willing to change quickly between roles, duties and tasks
  • Fast learner, ability to follow instructions and work as part of a team, as well as demonstrating an ability to work independently.
  • Car owner

To apply for this position, please email your CV to and indicate the name of the position you are interested in.

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