Our dedicated contact-centre team offers an extensive range of professional services for contact-centre projects:
- Consultancy on high-volume call & agent management strategies.
- Design & build of IVR applications, call routing and queuing scripts.
- Integration of contact-centre components with back-end systems, including development of middleware.
- Design & build of real-time activity wallboards.
- Customisation of agent desktop software, including screen-pop.
- Design & build of custom contact-centre activity reports.
- Call outcome statistics collection & reporting.
- Integration between contact-centre activity database and 3rd party systems.