Cisco Collaboration Voice Engineer in Dublin

Cisco Collaboration Voice Engineer

We are currently looking to hire a Cisco voice engineer for a permanent position. This role is based city center with one of our managed service clients. The client is a large organisation with over 1,000 employees. There is opportunity for ongoing certification of the candidate to CCNP Collaboration.

Key Responsibilities:

  • Assisting with the definition of change request scope with Customer
  • Change request management including prioritisation
  • Documentation of change request information request forms
  • Monitoring of the Hosted Voice Platform in business hours
  • Manage consolidated IP telephony operations.
  • Maintain the day-to-day availability, interconnectivity and stability of telephony services.
  • Work with Voice Engineering Team for improving Core Voice Infrastructure (clusters), handling Incident Management and Change Management tasks.
  • Implementing minor contact centre changes
  • Responsible for the process to add new users to the Hosted Voice Platform
  • Provide updates to Customer during priority cases
  • Provide monthly reports on incidents and CRs
  • Provide monthly user stats to Customer
  • Network inventory and information
  • Monitoring of the Hosted Voice Platform

Required Competencies and Experience:

  • Previous experience working with Cisco voice technologies
  • Excellent communication skills to engage with customers on a daily basis
  • Experienced in implementing addsmoveschanges on Cisco voice platforms

Education Qualifications:

  • This role will require the ongoing certification of the candidate to at least CCNA Collaboration or CCNA with Voice experience
  • 3rd level qualification in IT ( or equivalent experience)

To apply for this position, please email your CV to careers@plannet21.ie and indicate the name of the position you are interested in.

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