P21 care is a collection of Managed Services provided by PlanNet21 that form a comprehensive suite of solutions in the areas of Managed Voice, Video, Data and Security Services. This customized support and monitoring solution is designed to provide the critical expertise required to manage and resolve any system faults, with service incidents managed from notification to resolution. This service model supplements your in-house staff to help maintain system operations and performance levels.
P21Care assists you in maximizing your return on investment by providing expert:
- 24×7 Incident Support (Remote TAC and Onsite Engineer) – P21 TAC engineers know your network, which will save you time and effort. P21 supports the network solution, not just the device. P21 experts manage escalations to the manufacturer TAC and incidents are handled from notification to resolution.
- Network Monitoring of Key Performance Indicators on Voice, Video, Data and Security devices in your network – The PlanNet21 NOC can proactively identify and remediate device faults in advance of possible failure. For the most critical events, PlanNet21 will notify the customer within written Service Level Objective parameters for total customer support.
- Monthly Stewardship and Reporting – Many of our Managed Service programs include the designation of a dedicated primary and secondary engineer to your account. This engineering team will meet with your enterprise on a regular basis for on-going consultation and feedback on the performance and optimization of your converged network system.
- Service Change Support – Knowledgeable expert support options are available for system moves, adds, changes, patches and upgrades