1. Sites covered by this Privacy Statement
This Privacy Statement (updated June 2010) applies to all PlanNet21-owned websites and domains, and our wholly owned subsidiaries.
Links to non-PlanNet21 websites
2. Types of information we collect
This Privacy Statement covers personal information, non-personal data collection and aggregate reporting.
Personal information is information that is associated with your name or personal identity. PlanNet21 uses personal information to understand better your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with PlanNet21. We take seriously the trust you place in us. PlanNet21 will not sell, rent or lease your personal information to others.
On some PlanNet21 websites, you can order products or services, request information, subscribe to marketing or support materials, or apply for a job at PlanNet21. The types of personal information you provide to us on these pages may include name, address, phone number, e-mail address, user IDs and passwords, billing and transaction information, contact preferences, educational and employment background, and job interest.
To improve our products and services, we may alos ask you to provide us with information regarding your personal or professional interests, demographics and experiences with our products or services. Providing this additional information is optional.
Non-personal information is data about usage and service operation that is not associated with a specific personal identity. PlanNet21 collects and analyses non-personal information to evaluate how visitors use the PlanNet21 websites.
3. How we use your information
PlanNet21 uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on services and benefits, to personalise promotional offers and to personalise some PlanNet21 websites. Occasionally we may also use your information to contact you for market research regarding products or services. We will give you the opportunity to choose your privacy preferences regarding such communications. Credit card information is used only for payment processing and fraud prevention. Sensitive personal information is collected only to facilitate our financial service providers' credit decisions and will be shared with them only with your permission. Credit card information and sensitive personal data are not used for any other purpose by our financial services providers or PlanNet21 and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.
In order to offer you a more consistent and personalized experience in your interactions with PlanNet21, information collected through one PlanNet21 service may be combined with information obtained through other PlanNet21 services.
PlanNet21 is a global organization, with legal entities, business processes, management structures, and technical systems that cross borders. Our privacy practices are designed to provide protection for your personal information, all over the world. We may share your personal information within PlanNet21 and transfer it to countries in the world where we do business. Some countries may provide less legal protection for your information. In such countries PlanNet21 will still handle information in the manner we describe here.
Non-personal data is aggregated for reporting about PlanNet21 website usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.
4. Who we share your information with
PlanNet21 will not sell, rent or lease your personal information to others. PlanNet21 will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information. PlanNet21 shares customer information across PlanNet21-owned business entities and companies working on our behalf, but only as described above in "How we use your information."
PlanNet21 contracts with third-party service providers and suppliers to deliver complete products, services and customer solutions described in "How we use your information." Suppliers and service providers are required to keep confidential the information received on behalf of PlanNet21 and may not use it for any purpose other than to carry out the services they are performing for PlanNet21. These service providers may change or we may contract with additional service providers to better accommodate our customers.
PlanNet21 will not share personal information with any other third parties without your permission, unless to: (i) respond to duly authorized information requests of governmental authorities; (ii) comply with any law, regulation, subpoena, or court order, (iii) help prevent fraud or to enforce or protect the rights and properties of PlanNet21 or its subsidiaries; or (iv) to protect the personal safety of PlanNet21 employees and third parties on PlanNet21 property.
5. Changes to this Statement
If there are updates to the terms of PlanNet21's Online Privacy Statement, we will post those changes and update the revision date in this document, so you will always know what information we collect online, how we use it, and what choices you have. For material changes to this Statement, PlanNet21 will provide notification to affected customers.